IT Helpdesk Technician
Start your IT career as an IT Helpdesk Technician and earn an average salary of £34,000 per year
80+ Training Hours
Comprehensive IT support training
2 Certifications
CompTIA A+ and Microsoft Azure Fundamentals
Job Guarantee
100% money back if we don't find you a job
5 Training Modules
ITF+, A+, Network+, Azure, Security+
There are 6 key skills that you will learn during your CompTIA ITF+ studies:
- IT Concepts & Terminology
- Infrastructure
- Applications and Software
- Software Development
- Database Fundamentals
- Security
There are 9 key skills that you will learn during your CompTIA A+ studies:
- Hardware
- Operating Systems
- Software Troubleshooting
- Networking
- Hardware & Networking Troubleshooting
- Security
- Mobile Services
- Virtualisation & Cloud Computing
- Operational Procedures
There are 5 key skills that you will learn during your CompTIA Network+ studies:
- Networking Concepts
- Infrastructure
- Network Operations
- Network Security
- Network Troubleshooting & Tools
There are key skills that you will learn during your Microsoft Azure Foundations studies:
- Cloud Concepts
- Core Azure Services
- Core Solutions & Management Tools on Azure
- General Security and Network Security Features
- Describe Identity, Governance, Privacy & Compliance Features
- Azure Cost Management & Service Level Agreements
There are 5 key skills that you will learn during your CompTIA Security+ studies:
- Attacks, Threats & Vulnerabilities
- Architecture & Design
- Implementation
- Operations & Incident Response
- Governance, Risk & Compliance
CompTIA ITF+
There are 6 key skills that you will learn during your CompTIA ITF+ studies:
- IT Concepts & Terminology
- Infrastructure
- Applications and Software
- Software Development
- Database Fundamentals
- Security
CompTIA A+
There are 9 key skills that you will learn during your CompTIA A+ studies:
- Hardware
- Operating Systems
- Software Troubleshooting
- Networking
- Hardware & Networking Troubleshooting
- Security
- Mobile Services
- Virtualisation & Cloud Computing
- Operational Procedures
CompTIA Network+
There are 5 key skills that you will learn during your CompTIA Network+ studies:
- Networking Concepts
- Infrastructure
- Network Operations
- Network Security
- Network Troubleshooting & Tools
Microsoft Azure Fundamentals
There are key skills that you will learn during your Microsoft Azure Foundations studies:
- Cloud Concepts
- Core Azure Services
- Core Solutions & Management Tools on Azure
- General Security and Network Security Features
- Describe Identity, Governance, Privacy & Compliance Features
- Azure Cost Management & Service Level Agreements
CompTIA Security+
There are 5 key skills that you will learn during your CompTIA Security+ studies:
- Attacks, Threats & Vulnerabilities
- Architecture & Design
- Implementation
- Operations & Incident Response
- Governance, Risk & Compliance
Job Guarantee Included
Get hired or receive 100% of your course fees refunded. We're committed to your success.
Our award-winning IT Helpdesk Technician career programme will help you to stand out from the crowd with 5 training modules, official qualifications and practical training to start your IT career. At the end of this course, you will have extensive knowledge of: Hardware, Software, Networking & Security.
The ideal launch point for an IT career is to start off in an IT Support or IT Technician role. These types of roles will serve as a platform for you to then develop, specialise and grow into: Cyber Security, Networking, Cloud Computing, Data. Or you can choose to work your way up the IT Support ladder into more specialised senior roles.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed.
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace.
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed.
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace.
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed.
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace.
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Your Roadmap to an IT Support Career
The Steps to IT Helpdesk Success
Follow our proven 6-step pathway to become a certified IT Helpdesk Technician.
Step One
Start your studies with the CompTIA IT Fundamentals training module before then moving onto the CompTIA A+ module within your training portal.
Once you progress onto the CompTIA A+ module you will be granted to our month long CompTIA A+ boot camp for 4 weeks (you can join this as many times as you like)
Read MoreStep Three
Next up is our live instructor-led CompTIA Network+ & Microsoft Azure Fundamentals bootcamps which will be taught over the next 2 months with real-world project work to boost your CV.
After completing these modules, you will partake in revision classes for your Microsoft Azure Fundamentals exam.
Read MoreYour Roadmap to a Rewarding Career
Career Paths & Salary Projections
First Line Support
£25,000
Second Line Support
£32,500
Third Line Support
£37,000
IT Manager
£54,000
With average salaries of £34,000, IT Helpdesk Technician roles remain a stable and rewarding career path in the UK’s tech sector, offering both financial security and diverse opportunities for progression.
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