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Email: info@newto.co.uk  Phone: 0203 936 0330

Trustpilot

Email: info@newto.co.uk  Phone: 0203 936 0330

CAREER PROGRAMMES

IT Helpdesk Technician

£1,495.00

Start your I.T. career as an I.T. Helpdesk Technician and earn an average salary of £34,000 per year

Learn with an award-winning training provider

80 hours of live instructor led classroom training

2 certifications from CompTIA & Microsoft

Job Guarantee or 100% of your course fees refunded

Course Cost: £1495

Pay £1495 UPFront

Payment: Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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Course Overview

Our award winning I.T. Helpdesk Technician career programme will help you to stand out from the crowd with 5 training modules, official qualifications and practical training to start your I.T. career.

At the end of this course, you will have extensive knowledge of: Hardware, Software, Networking & Security.

The ideal launch point for an I.T. career is to start off in an I.T. Support or I.T. Technician role. These types of roles will serve as a platform for you to then develop, specialise and grow into: Cyber Security, Networking, Cloud Computing, Data or you can choose to work your way up the I.T. Support ladder into more specialised senior roles.

About the role

Working as an I.T. Support Agent or I.T. Technician you will be the first point of contact should employees or customers have issues with: forgotten passwords, viruses or email issues. If you consider yourself to be an excellent communicator, a problem solver and someone who enjoys dealing with technical issues then this is the career for you.

Career Paths & Salary Projections

Our Guarantee To You

exam pass guarantee

Exam Pass Guarantee

100% Satisfaction Guarantee

Why Choose Newto Training?

CompTIA Award-Winner

5* Rated on Trustpilot

Job guarantee or 100% of your course fees refunded

CompTIA Partner

Forescout Authorised Training Partner

Microsoft Partner

COURSES Included

Our I.T. Helpdesk Technician career programme consists of 5 courses of study:
Comptia ITF+

CompTIA ITF+

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There are 6 key skills that you will learn during your CompTIA ITF+ studies:

  • IT Concepts & Terminology
  • Infrastructure
  • Applications and Software
  • Software Development
  • Database Fundamentals
  • Security
    Comptia ITF+

    CompTIA A+

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    There are 9 key skills that you will learn during your CompTIA A+ studies:

    • Hardware
    • Operating Systems
    • Software Troubleshooting
    • Networking
    • Hardware & Networking Troubleshooting
    • Security
    • Mobile Services
    • Virtualisation & Cloud Computing
    • Operational Procedures 
      Comptia Network +

      CompTIA Network+

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      There are 5 key skills that you will learn during your CompTIA Network+ studies:

      • Networking Concepts
      • Infrastructure 
      • Network Operations
      • Network Security
      • Network Troubleshooting & Tools
      Microsoft Azure Data

      Microsoft Azure Fundamentals

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      There are key skills that you will learn during your Microsoft Azure Foundations studies:

      • Cloud Concepts
      • Core Azure Services
      • Core Solutions & Management Tools on Azure
      • General Security and Network Security Features
      • Describe Identity, Governance, Privacy & Compliance Features
      • Azure Cost Management & Service Level Agreements
      CompTIA Security+

      CompTIA Security+

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      There are 5 key skills that you will learn during your CompTIA Security+ studies:

      • Attacks, Threats & Vulnerabilities 
      • Architecture & Design 
      • Implementation
      • Operations & Incident Response 
      • Governance, Risk & Compliance

      Support Every Step Of The Way

      At Newto we support and nurture you from start to finish, with our IT Helpdesk career programmes we include:

      Mentorship

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      Benefit from full course support from our team of designated I.T. Mentors. The team is on hand to support and coach you every step of the way from start to finish. No question is too simple or complicated!

      Live Instructor Led Online Learning

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      Take your learning experience to new heights with 80 hours of live instructor led online classroom training. Over a series of 4 months our instructors will take you through the course syllabus, giving you the opportunity to learn in a live environment, ask questions and interact with other students.

      Live Labs

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      Theoretical skills will only take you half of the way. Our Live Labs will provide you with the real-world practical experience and give you the opportunity to look and undertake the tasks of an I.T. professional.

      5-Day Practical Training

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      Our 5-day work experience programme offers aspiring IT professionals the chance to gain practical skills and real-world insight into ethical e-waste management. Hosted by The Edinburgh Remakery—a Queen’s Award-winning environmental charity and social enterprise. You’ll work alongside experts to repair and refurbish tech, learn device troubleshooting, and understand responsible e-waste recycling. You’ll also gain invaluable cyber security experience through an internal audit for ISO27001, assessing vulnerabilities and security protocols. This opportunity enhances your CV, builds confidence, and provides a reference to support your future career in IT.

      Official Exams

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      Benefit from undertaking two internationally recognised qualifications. Obtaining the CompTIA A+ and Microsoft Azure Fundamentals exams will validate your skillset and help you to gain an IT role.

      Job Guarantee

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      With each of our career programmes we provide a job guarantee to help you start your cyber security career. We have partnerships with a host of global brands as well as small to medium sized businesses across the UK.

      ENDORSED BY INDUSTRY EXPERTS

      The steps for IT Helpdesk success

      Step One

      Start your studies with the CompTIA IT Fundamentals training module before then moving onto the CompTIA A+ module within your training portal. Once you progress onto the CompTIA A+ module you will be granted to our month long CompTIA A+ boot camp for 4 weeks (you can join this as many times as you like)

      Step Two

      Theory will only take you half of the way, now it’s time for your practical training with our CompTIA A+ Live Labs – this gives you the skills you need to be an I.T. professional. After which, we will do revision classes for you to take your CompTIA A+ exam.

      Step Three

      Next up is our live instructor-led CompTIA Network+ & Microsoft Azure Fundamentals bootcamps which will be taught over the next 2 months with real-world project work to boost your CV. After completing these modules, you will partake in revision classes for your Microsoft Azure Fundamentals exam.

      Step Four

      Your second qualification. It’s time to take your Microsoft Azure Fundamentals examination and add the second of the all-important qualifications to your CV. You’ll then round off your studies with our CompTIA Security+ module and boot camp for 2 months.

      Step Five

      5-days practical training where you’ll complete tasks in: hardware, Windows operating systems and networking within a classroom environment. The training is delivered by an industry leading recruiter and is at their discretion as to whether or not you need to attend.

      Step Six

      You’ve now finished your training, now benefit from career coaching sessions with our team of recruitment specialists and a full CV masterclass, interview tips and job guarantee for an I.T. position.

      Frequently Asked Questions

      What's the best order of study?

      We would recommend that you follow the CompTIA timeline and start with your CompTIA I.T. Fundamentals, CompTIA A+, followed by your Network+, Microsoft Azure Fundamentals and then finally the CompTIA Security+ module.

      When can I sit my exams?

      We would recommend that you complete your studies first as well as your Live Lab to give you the best chance of passing each of the exams first time

      Can I upgrade my course at any time?

      Yes, you can choose to upgrade your course or add on any desired modules, Live Labs or exams.

      How does your job guarantee work?

      To qualify for the job guarantee you must have completed all the course material, in-house exams, Live Labs and passed the official qualification you have chosen with your training programme. If you are on a payment plan you must ensure that you have kept up to date with the payment schedule.

      Once you have completed all the required learning Newto has 6 months from that date to provide you with a job offer guarantee. This is subject to you not defaulting on any of the above, as well as working alongside our recruitment team. If no job interview is provided then we will refund 100% of your money minus the cost of the examinations and Live Labs.